Frequently Asked Questions

If you have any questions then you may find the answer to them in our FAQs section.

How is the centre responding to the Covid-19 outbreak?

Following government guidance, our stores (excluding Superdrug), cafes, restaurants, cinema and leisure operators are now closed until further notice.

Please click here for updates or check individual store pages.

We would like to reassure shoppers that we’re doing everything possible to keep Princes Quay safe for staff, retailers and visitors, which remains our top priority. We have a dedicated team and additional cleaning measures have been implemented.

Is Princes Quay still open?

The shopping centre and car park facilities are currently still open. Superdrug Pharmacy remains open with reduced hours. We’d advise clicking here for updates or visiting individual store pages.

Is Superdrug's Pharmacy still open?

Superdrug’s Pharmacy is currently still open, 9am-5.30pm Monday-Saturday. Check here for updates.

What precautions should I take before visiting Princes Quay?

The government advises that we reduce social interaction and limit leaving the house as much as possible, in order to reduce the transmission of coronavirus. Please follow these guidelines and stay at home unless essential. Click here to see the government’s guidelines.

Where do I park at Princes Quay?

Our Car Park has over 900 spaces and has won numerous awards for its safety and is manned by professional fully trained staff who are happy to assist you should you require any help during your visit. The Car Park is open 24 hours a day throughout the year.

If you require assistance while on site please call security control on 01482 589628.


Where can I get further information on the stores?

Each store at Princes Quay has its own individual page which you can access by visiting our stores page. You will find a telephone number and unit number for the respective store on their dedicated page so that you can contact them directly with any queries.

Where do I find information on special opening times at Christmas, Easter and Bank Holidays?

Please note that the car park is accessible 365 days a year.

To find out our Opening Hours during Christmas and Easter visit our Opening Times page.

What does RRP stand for?

RRP stands for Recommended Retail Price. Manufacturers specify this price when they make items available for sale.